Privacy Policy
Last Updated: 12 April 2026
Empire Jewellery (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit www.empirejeweller.com, place an order, or contact us through any channel including WhatsApp, email, or our contact form.
By using our site or sharing your information with us, you agree to the terms of this policy.
1. Who We Are
Empire Jewellery Shop 101, Building 2061, Road 2431, Al Juffair, Manama, Bahrain Email: admin@empirejeweller.com Phone: +973 3949 8989 WhatsApp: +973 3949 8989
We are a custom gold and diamond jewellery store based in Bahrain, serving customers locally and internationally.
2. Information We Collect
We collect personal information in the following ways:
When you place an order: Name, billing and shipping address, email address, phone number, and payment details. Payment information is processed securely through our payment partners — we never store full card details on our servers.
When you create an account: Username, password, and communication preferences.
When you contact us: If you reach out via our contact form, email, or WhatsApp, we collect your name, contact details, and the content of your message — including any reference images, inspiration photos, or design briefs you share with us.
When you use our bespoke design service: We collect and store the reference images you upload, the 3D render files we produce for your approval, and all design communications. These files are used solely to complete your order and are not shared with third parties.
When you browse our site: We automatically collect technical data including your IP address, browser type, device, and browsing behaviour on our site via cookies and analytics tools (see Section 5).
3. How We Use Your Information
We use your personal data to:
- Process, fulfil, and deliver your orders
- Communicate with you about your purchase, enquiry, or bespoke design project
- Verify your identity and prevent fraud
- Improve our website, products, and customer experience
- Send you marketing and promotional content — only if you have opted in
- Comply with our legal and regulatory obligations
We do not sell or rent your personal data to third parties.
4. Sharing Your Information
We only share your data with trusted third parties where necessary:
Service providers: Payment processors, courier and delivery partners, IT and hosting providers who support our operations. All are contractually required to keep your data secure.
Analytics and advertising platforms: We use Google Analytics (Google LLC) and Meta Pixel (Meta Platforms Inc.) on our website. These tools collect anonymised data about how visitors interact with our site to help us understand traffic and improve our service. Google and Meta may process this data on servers outside Bahrain. You can opt out of Google Analytics via Google’s opt-out tool and manage Meta ad preferences through your Facebook settings.
Legal requirements: When required by Bahraini law, court order, or regulatory authority.
Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction.
5. Cookies and Tracking
Our site uses cookies and similar tracking technologies. These include:
Essential cookies — required for core functions like the shopping cart and checkout. These cannot be disabled without affecting site functionality.
Performance cookies — collect anonymised data about site usage via Google Analytics to help us understand visitor behaviour and improve our site.
Marketing cookies — used by Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram.
Preference cookies — remember your settings such as selected currency and language.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our site.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.
All transactions are processed through encrypted, secure payment gateways. Sensitive payment data is never stored on our servers. Design files and uploaded images shared as part of your bespoke order are stored securely and accessed only by our team.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting obligations.
Order and customer records are typically retained for a minimum of five years in accordance with Bahraini commercial law. Design files and renders are retained for the duration of your relationship with us and for a reasonable period thereafter in case of future orders or warranty claims.
You may request deletion of your personal data at any time by contacting us at admin@empirejeweller.com.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict how we process your data
- Withdraw consent to marketing communications at any time
- Request a portable copy of your data
Bahrain residents are protected under Bahrain’s Personal Data Protection Law (PDPL). EU and UK residents have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR respectively.
To exercise any of these rights, contact us at admin@empirejeweller.com. We will respond within 30 days.
9. Marketing Communications
We will only send you promotional emails or messages if you have opted in. You can withdraw your consent at any time by clicking “unsubscribe” in any marketing email, updating your account preferences, or contacting us directly.
We will never share your contact details with third-party marketers.
10. International Data Transfers
Empire Jewellery is based in Bahrain and serves customers globally. When you interact with our site, your data may be processed by third-party service providers (including Google and Meta) on servers located outside Bahrain, including within the European Economic Area and the United States. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page from time to time to stay informed of how we protect your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Empire Jewellery Email: admin@empirejeweller.com Phone: +973 3949 8989 WhatsApp: +973 3949 8989 Address: Shop 101, Building 2061, Road 2431, Al Juffair, Manama, Bahrain