Legal

Return, Exchange & Refund Policy

Last Updated: 20 October 2026

At Empire Jewellery, every piece we make is crafted with care and built to last. We stand behind the quality of our work and want you to shop with complete confidence. This policy covers returns, refunds, exchanges, cancellations, shipping, repairs, and everything in between.

By purchasing from empirejeweller.com or visiting our Manama showroom, you agree to the terms outlined below.

1. Free 30-Day Returns, Exchanges & Refunds

You can return any eligible item within 30 days of delivery for a full refund to your original payment method, or exchange it for another piece if you prefer. Returns are free: a prepaid return label is included in your package, and in Bahrain you can also return the item at our Manama showroom.

To be eligible, the item must be:

New and unworn, undamaged, and unaltered
Returned with all original packaging, certificates, and the sales receipt
Not resized, engraved, or altered after purchase

We accept returns of both defective and non-defective items. There is no restocking fee. Once we receive and check the item, your refund is processed within 7 days. Your bank or card issuer may take a few extra days to show it on your statement.

Returns requested after 30 days from delivery cannot be accepted.

2. Personalised & Bespoke Orders

Pieces made to your personal specification are final sale and cannot be returned or exchanged unless they arrive with a manufacturing defect. This applies to:

Bespoke pieces designed through our 3D render and customer-approval process
Personalised items with engraving, a custom size, or stone settings you chose outside our standard options
Any item that has been altered, resized, or repaired by a third party after delivery

Pieces from our catalogue in the standard options listed on the product page are covered by our free 30-day returns, even when they are made after you order.

If you believe your item has a manufacturing defect, please contact us within 7 days of receiving it and we will assess the piece and arrange a repair, replacement, or full refund.

3. Order Cancellations

Customer cancellations: You may cancel your order within 24 hours of purchase for a full refund.

Cancellations by Empire Jewellery: We reserve the right to cancel any order within 7 days of purchase if the item is no longer available, cannot be manufactured due to unforeseen circumstances, or if there is an issue with your order that cannot be resolved. In these cases, you will be notified promptly and any payment made will be refunded in full.

Once production has begun on a bespoke or custom order, cancellation may not be possible. Please contact us as soon as possible if your circumstances change.

4. How to Return an Item

By mail: Use the free prepaid return label included in your package. Pack the item securely in its original packaging and hand it to the courier. Return shipping costs you nothing.

In store (Bahrain): Bring the item with its receipt to our Manama showroom.

Exchanges: If you choose an exchange instead of a refund, we ship the replacement piece to you at no charge.

Please let our Customer Care team know before you send an item so we can track your return: admin@empirejeweller.com or WhatsApp +973 3949 8989.

5. Delivery

Bahrain: Same-day or next working day delivery, Sunday to Thursday. Free of charge on all orders.

International Orders:

Most pieces are made to order and dispatched within 7 to 14 business days; ready pieces ship sooner
Express delivery takes 1 to 3 business days after dispatch
Free shipping on all orders
Customs duties, import taxes, and any additional charges imposed by your country are the responsibility of the customer and are not included in our prices

We ship worldwide from Bahrain using trusted courier partners with full tracking provided on all international orders.

6. Repairs & Warranty

Every piece comes with a 1-year warranty from the date of purchase. If a manufacturing defect appears in that time, such as a faulty clasp, a loose stone setting or a broken solder joint, we repair it free of charge.

Bring your item to our Manama showroom or contact our Customer Care team to arrange a repair assessment
Repairs are carried out as quickly as possible depending on the nature of the work required
The warranty does not cover wear and tear, accidents, loss, improper care, or alterations or repairs by a third party
International customers cover the cost of shipping the item to us; we ship the repaired piece back at no charge
After the warranty period, or for damage it does not cover, we are happy to repair your piece at a quoted price

For any repair enquiry, contact us at admin@empirejeweller.com or WhatsApp +973 3949 8989 and our team will guide you through the process.

7. Pricing

All prices are displayed in Bahraini Dinar (BHD) and are inclusive of applicable VAT
Prices in other currencies (USD, SAR, AED, QAR, KWD, GBP) are shown as a guide and are subject to exchange rate fluctuations
Product prices may be updated at any time due to currency changes, gold price movements, or promotional adjustments
Once your order is confirmed, the price at the time of purchase is locked in and will be honoured

Customs duties and import fees for international orders are not included in the displayed price and are the sole responsibility of the customer.

8. Your Account

When creating an account or placing an order with Empire Jewellery, you confirm that:

You are 18 years of age or older
The information you provide is accurate and current
You are responsible for keeping your account credentials confidential
You will notify us immediately if you suspect unauthorised use of your account

Empire Jewellery reserves the right to refuse service, suspend accounts, or cancel orders where inaccurate, incomplete, or fraudulent information is provided.

9. Contact Us

Our team is available every day from 9am to 9pm. For any questions about an order, exchange, return, or repair, reach out through any of the following:

Empire Jewellery Email: admin@empirejeweller.com Phone: +973 3949 8989 WhatsApp: +973 3949 8989 Address: Shop 101, Building, 2061 Rd No 2431, Al Juffair, Manama, Bahrain

We aim to respond to all enquiries within one business day.